Returns & Exchanges

At Tilemall, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused, full-box tiles in their original packaging. Please note that individual tiles cannot be returned and a restocking fee may apply to ensure the highest quality standards for all our customers.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened packaging and that you are within the 30-day window from the date of delivery.

• 2.
  Submit a Request

  Contact our customer service team with your order number and photos of the tiles to receive your Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely pack your tiles on a pallet or in reinforced boxes and ship them back to our central warehouse using a tracked courier service.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods for damage, we will process your refund to the original payment method, minus any applicable restocking fees.